Frequently Asked Questions (FAQ)

1. What does Footdi sell?

Footdi is an online footwear store specializing in stylish and versatile footwear, including classic and sophisticated formal shoes designed for work, business, special occasions, and everyday professional wear.

2. Where does Footdi ship?

We currently ship orders to addresses within the United States only. We do not offer international shipping at this time.

3. How long does shipping take?

Orders are generally processed within 1 business day. Once shipped, delivery typically takes 2–4 business days.

Most orders arrive within approximately 3–5 business days from the date the order is placed.

4. Do you offer free shipping?

Yes. We currently offer free standard shipping on orders shipped within the United States, with no minimum purchase required.

5. How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number. You can use the tracking information to monitor your package.

6. What payment methods do you accept?

We accept several payment methods, including:

• Visa

• Mastercard

• American Express

• Discover

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

Available payment options may vary at checkout.

7. What currency are your prices displayed in?

All prices on our website are listed and charged in U.S. dollars (USD).

8. How do I know which shoe size to order?

We recommend checking the size guide provided on the product page before placing your order. If you are between sizes or need assistance choosing a size, please contact our customer support team.

9. Can I change or cancel my order after placing it?

We begin processing orders promptly, so changes or cancellations may not always be possible. If you need to make a change, please contact us as soon as possible at support@footdi.store.

10. What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect or incomplete shipping address. If the order has not yet shipped, we will do our best to update the information.

If a package is returned because of an incorrect address provided at checkout, additional shipping charges may apply for reshipment.

11. What if my package says delivered but I haven't received it?

If tracking shows that your package was delivered but you cannot locate it, please contact us at support@footdi.store within 7 days of the recorded delivery date. We will review the situation and, where appropriate, work with the carrier to investigate.

12. What if my payment is declined?

A payment may be declined because of insufficient funds, incorrect billing information, bank restrictions, fraud-prevention measures, or a temporary payment-provider issue.

Please verify your payment information, contact your bank or card issuer if necessary, or try another payment method.

13. How can I contact Footdi?

You can contact our customer support team using the information below:

Email: support@footdi.store
Phone: +1 (269) 257-9830
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Customer inquiries are usually answered within 24 business hours.

14. Where is Footdi located?

Our business address is:

Footdi
20 Haypress Rd
Cranbury, NJ 08512
United States

15. How can I learn about returns or refunds?

Please refer to our Return Policy and Refund Policy for information about eligibility, return procedures, refunds, and related requirements.